What We Are Doing COVID-19 FAQs

We’re open and actively serving our community during this difficult time. With the situation changing daily we want you to know that we are thinking about your family – and ours. 

A Message From Our CEO:

Our technicians are taking steps to do their part in keeping everyone healthy. This includes: 

  • Washing hands regularly
  • Disinfecting equipment between each job. 
  • Staying home when they are not feeling well.
  • Wearing medical gloves and shoe covers at each job.
  • Practice social distancing in your home, as appropriate.

Message of Support From Zerorez

As residents of the DC Metro Area, we are all experiencing a time of significant anxiety and stress. At Zerorez, we are impacted too, and we truly want to help. We are in this together. Our absolute most important value is doing the right thing for our community and our employees, even when it is very difficult. That is who we are as a Company.

Right now is no exception, and we are focused on the health and wellbeing of our community. In addition to washing your hands, cleaning your home surfaces is one of the best ways the CDC recommends staying healthy.

We want our services to be as accessible as possible while also ensuring our employees are able to support themselves and their families. We are currently offering our cleaning services at the lowest cost possible in hopes of achieving both those goals. 

Our top priority is to create peace of mind by providing people with a healthy, safe, clean home and work environments and we will continue to do just that in this difficult time. We are so grateful to be a member of the DC Metro community and are honored to serve you.

Sincerely,

Luis Padilla, Zerorez DC Metro Owner

Please call us at(703) 382-1221 with questions or if you are interested in an appointment at this time, and visit https://zerorezfred.wpengine.com/covid-19-faqs for more information.

How can Zerorez help my family have a healthier environment?

Cleaning of visibly dirty surfaces is the first step the CDC recommends for the prevention of COVID-19 and other viral respiratory illnesses in households. Providing a cleaner, safer and more healthy living environment has always been one biggest benefit Zerorez provides for its customers.

https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

Can Zerorez bring COVID-19 into my home?

The CDC tells us COVID-19 spreads from person-to-person. Transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented.

https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

What does Zerorez recommend I do to keep my home safe?

We advise you follow the counsel of the CDC. “Practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks) with household cleaners and EPA-registered disinfectants that are appropriate for the surface, following label instructions.”

Also – specifically for carpet the CDC recommends. “For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning – use products with the EPA-approved emerging viral pathogen claims that are suitable for porous surfaces.”

https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

Can Zerorez disinfect my house?

Zerorez will help with the first step the CDC recommends – cleaning. The CDC states “Cleaning refers to the removal of germs, dirt, and impurities from surfaces. Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.”

Cleaning will prepare for you to follow the second step the CDC recommends – disinfecting. They advise “Disinfecting refers to using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Should I cancel my appointment until after COVID-19 goes away?

Cleaning of visibly dirty surfaces is the first step the CDC recommends for the prevention of COVID-19 and other viral respiratory illnesses in households. Providing a cleaner, safer and more healthy living environment has always been one biggest benefit Zerorez provides for its customers.

The CDC tells us that COVID-19 spreads from person-to-person. Transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented.

Does the CDC give advice about cleaning carpet?
The CDC specifically recommends the following process for cleaning carpets. For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning – use products with the EPA-approved emerging viral pathogen claims that are suitable for porous surfaces. Zerorez is the industry leader in removing contaminants from carpet.

Please call and reschedule your appointment if you are experiencing symptoms of COVID-19, or are feeling ill. If you currently have an appointment we will honor any pricing and will be more than happy to clean for you once everyone is feeling better.

The CDC recommends cleaning surfaces to help stop the spread of viruses, for carpeting they recommend: “For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and cleaning with appropriate cleaners indicated for use on these surfaces.”

Thorough cleaning is required before high-level disinfection and sterilization because inorganic and organic materials that remain on the surfaces of instruments interfere with the effectiveness of these processes. 

Zerorez® removes more soil and contaminants than any competitor. We feel this, in combination with proper disinfecting, will significantly decrease the spread of viruses and make your home and family safer. 

Zerorez® has been given the Platinum Rating from the Carpet and Rug Institute for achieving the highest rating of soil removal possible.

Helpful Reminders

Clean

Clean and disinfect high-touch surfaces daily in household and common areas.

Wash Hands

Handwashing is one of the best ways to protect yourself and your family from getting sick. 

Stay Home

If you show symptoms or are sick it is recommended that you stay home.